Privacy & FAQ

Yes. All personal data is encrypted in transit (TLS) and at rest. Our infrastructure is hosted on enterprise-grade cloud providers with industry-standard security practices.

Only you and the members of your Care Circle can access wellness data. Administrative access is strictly limited to technical support and system monitoring purposes, subject to internal data access policies.

We work with trusted technology partners — including voice AI, transcription, and cloud infrastructure providers — to deliver the service. These partners act as data processors under GDPR and are contractually bound by strict data processing agreements. We never sell your data or share it for advertising purposes.

No. Your conversations and health data are never used to train AI models by Vefa or any of our technology partners.

Yes. Vefa operates in full compliance with GDPR. We have signed Data Processing Agreements (DPAs) with all technology partners who process personal data on our behalf.

You can delete your account and all associated data directly from your dashboard settings. Alternatively, you can contact us at hello@vefa.co and we will process your request within 30 days in accordance with GDPR.

Vefa collects the information you provide during onboarding (name, phone number, language preferences), wellness check-in responses from calls, and usage data to improve the service.

Vefa places an outbound call to your family member at a scheduled time. The AI companion conducts a friendly wellness check-in, tracks key health indicators, and alerts your Care Circle if any concerns are detected.

Vefa is available throughout Europe. Our AI companion supports English, Turkish, Dutch, French, German, Spanish, Italian, Swedish, and Danish — so wherever your family member lives, Vefa can reach them in their own language.

You can reach us at hello@vefa.co. We aim to respond within 2 business days.